Terms & Conditions

Section 1.01. If applicable, the Client acknowledges that they have reviewed and approved the provided 2D design, layout, plant placement, material placement, and overall project direction before installation begins.

Section 1.02. 2D designs, 3D renderings, reference photos, examples, and visual concepts are intended to communicate general layout and design direction. Final installation may vary due to plant sizing, material availability, spacing needs, irrigation conflicts, site conditions, and practical installation requirements.

Section 1.03. TSL Landscaping may make minor field adjustments during installation due to roots, irrigation conflicts, buried materials, plant sizing, spacing needs, site conditions, drainage concerns, or installation practicality. These adjustments are intended to support the overall approved project direction.

Section 1.04. All plant material and landscape materials are subject to availability. Any necessary substitutions will be discussed with the Client prior to procurement whenever possible.

Section 1.05. Plant sizes, fullness, color, bloom stage, and appearance may vary based on nursery availability, season, plant health, maturity, and supplier inventory. Plants may not look identical to reference photos, renderings, prior installations, or mature examples at the time of installation.

Section 1.06. Natural and manufactured landscape materials may vary in color, size, texture, shape, and appearance. Mulch, rock, soil, sand, sod, and plant material may not exactly match samples, photos, prior installations, or surrounding existing materials. Some settling, fading, movement, washout, or decomposition may occur over time.

Section 1.07. Any changes to approved plant selections after materials have been sourced, reserved, purchased, or scheduled for procurement may result in additional material costs, sourcing fees, delivery fees, schedule adjustments, and/or revised pricing.

Section 1.08. Additional materials requested or required after the original material order may result in added material, procurement, pickup, delivery, and handling fees. These costs will be discussed with the Client prior to purchase or delivery whenever possible.

Section 1.09. Any excess materials remaining after installation may be left on site, removed, or handled at TSL Landscaping’s discretion unless otherwise agreed in writing. Exact material quantities may vary due to supplier packaging, delivery minimums, site conditions, and installation needs.

Section 1.10. Client-supplied materials must be approved by TSL Landscaping prior to installation. TSL Landscaping is not responsible for the quality, condition, performance, defects, shortage, failure, warranty, or suitability of Client-supplied materials.

Section 1.11. Ground cover materials, including rock, mulch, soil, sand, or similar materials, may be delivered to the driveway or another accessible area and may remain on site for 1–3 days, temporarily limiting regular access.

Section 1.12. When applicable, a dumpster may be delivered for project-related disposal. Placement will be discussed with the Client prior to delivery and may remain on the property until project completion.

Section 1.13. Project-related disposal is limited to debris generated from the approved scope of work. Disposal of unrelated household items, construction debris, hazardous materials, chemicals, excessive buried debris, concrete, trash, or items not included in the approved scope may require additional charges or may be excluded from disposal.

Section 1.14. The property may not remain fully presentable during active installation. Temporary disruption, including exposed soil, staged materials, contractor bags, loose debris, equipment, and unfinished work areas, is expected during the construction process. These items may remain on site until the project is completed, and the site will be cleaned upon project completion.

Section 1.15. Weather conditions, supplier delays, material availability, site conditions, client delays, or other unforeseen circumstances may affect the project schedule, material procurement, and completion timeline.

Section 1.16. TSL Landscaping will make reasonable efforts to follow projected schedules, arrival windows, and installation timelines. Daily arrival and departure times may vary due to materials, suppliers, weather, crew coordination, equipment needs, disposal, administrative tasks, or other project-related operations.

Section 1.17. If a project must be rescheduled due to Client delay, lack of access, payment delay, requested changes, weather, supplier delays, or other project-related circumstances, TSL Landscaping will make reasonable efforts to place the project back on the schedule. Rescheduling is subject to crew availability, material availability, and existing project commitments.

Section 1.18. Delays caused by the Client, including delayed approvals, delayed payments, unavailable access, unavailable decision makers, requested changes, or failure to provide required information, may affect the project schedule, material availability, and completion timeline.

Section 1.19. The Client is responsible for ensuring the project area is reasonably accessible and ready for work prior to the scheduled installation date. Delays caused by blocked access, parked vehicles, locked gates, personal belongings, pets, or other preventable access issues may result in schedule adjustments and/or additional charges.

Section 1.20. The Client is responsible for providing reasonable access to the work area, driveway, gates, water source, and any areas needed for material delivery, installation, staging, cleanup, or equipment access. Delays caused by lack of access may result in schedule adjustments and/or additional charges.

Section 1.21. The Client authorizes TSL Landscaping to use available on-site water and standard exterior electrical access as reasonably needed for installation, cleanup, plant watering, material preparation, or other project-related work.

Section 1.22. The Client is responsible for keeping pets, children, vehicles, outdoor furniture, decorations, hoses, personal belongings, fragile items, and other occupants away from active work areas, staged materials, equipment, tools, open soil, debris, and project areas during installation. TSL Landscaping is not responsible for delays, damage, or safety concerns caused by pets, children, unauthorized persons, or items left in or near the work area.

Section 1.23. Any scheduled mowing, lawn service, pest control, irrigation work, or other outside property service should be paused during installation to avoid interfering with the work area, materials, equipment, or project progress.

Section 1.24. The Client is responsible for obtaining any required HOA approvals, architectural approvals, property permissions, permits, or community approvals unless otherwise stated in writing. TSL Landscaping is not responsible for delays, fines, redesigns, removals, or additional costs resulting from missing, denied, delayed, or incomplete approvals.

Section 1.25. Prior to installation, the Client is responsible for identifying and marking known irrigation lines, sprinkler heads, drainage areas, lighting wires, utility lines, or other underground or surface-level items. TSL Landscaping is not responsible for damage to unmarked, improperly marked, unknown, buried, hidden, or previously damaged systems.

Section 1.26. TSL Landscaping is not responsible for pre-existing property conditions, including damaged irrigation, poor drainage, compacted soil, diseased plants, buried debris, cracked concrete, damaged edging, uneven grades, prior installation issues, or other conditions existing before work begins.

Section 1.27. Hidden or unforeseen site conditions, including buried debris, roots, concrete, drainage issues, irrigation conflicts, poor access, compacted material, or other unexpected conditions, may require additional labor, materials, equipment, schedule adjustments, and/or a revised estimate before work continues.

Section 1.28. Unless specifically included in the approved scope of work, TSL Landscaping is not responsible for correcting drainage issues, standing water, erosion, grading problems, runoff, soil instability, or water movement on the property. Landscape improvements may not resolve existing drainage or grading conditions unless drainage correction is specifically included in writing.

Section 1.29. Weed barrier, mulch, rock, bed preparation, and weed removal are intended to reduce weed growth but do not guarantee a weed-free landscape. Future weed growth may occur due to seeds, roots, wind, irrigation, surrounding turf, soil conditions, or lack of ongoing maintenance.

Section 1.30. Plants and sod are living materials and may experience transplant shock, leaf drop, yellowing, thinning, dieback, slower growth, or temporary stress after installation. Plant and sod health depend on proper watering, irrigation coverage, weather conditions, soil conditions, pests, disease, foot traffic, animals, chemicals, neglect, and ongoing care after installation. TSL Landscaping will provide general care guidance, but plant and sod establishment, long-term health, and survival cannot be guaranteed after installation.

Section 1.31. TSL Landscaping is not responsible for plant or sod decline, loss, or failure caused by improper watering, overwatering, underwatering, irrigation issues, pests, disease, extreme weather, freezes, heat stress, poor soil conditions, animals, chemicals, neglect, foot traffic, or lack of ongoing care.

Section 1.32. TSL Landscaping may take photos or videos of the work area before, during, and after installation for documentation, quality control, internal records, marketing, website use, social media, and portfolio purposes. Personal identifying information, house numbers, license plates, and private client information will not be intentionally featured without permission.

Section 1.33. Nursery visits with a TSL Landscaping team member for the purpose of plant browsing, selection assistance, availability review, or on-site feedback are subject to a $200 flat consultation fee. This fee is payable in advance and must be paid before the nursery visit is scheduled or performed.

Section 1.34. Any requested adjustments, modifications, additions, removals, or changes to the approved scope of work are subject to review and approval by TSL Landscaping. TSL Landscaping reserves the right to decline requested changes if they cannot be reasonably completed due to scheduling, material availability, labor availability, project timing, site conditions, or other project-related limitations.

Section 1.35. Any changes, additions, removals, substitutions, revisions, or adjustments to the approved design, layout, plant placement, material placement, or scope of work may require written approval, additional charges, schedule adjustments, and/or a revised estimate before additional work is performed.

Section 1.36. Verbal discussions, on-site conversations, text messages, or emails do not modify the approved scope of work unless the change is documented and approved by TSL Landscaping. Any requested change may require additional charges, schedule adjustments, material changes, and/or a revised estimate.

Section 1.37. TSL Landscaping is not responsible for the work, scheduling, workmanship, delays, damages, or performance of third-party contractors, service providers, irrigation companies, utility providers, delivery companies, disposal providers, or other outside parties not directly controlled by TSL Landscaping.

Section 1.38. The Client agrees not to interfere with active installation, equipment operation, material staging, crew workflow, or safety procedures. Excessive interference, repeated changes, unsafe conditions, or hostile conduct may result in work being paused, schedule adjustments, additional charges, or project termination.

Section 1.39. TSL Landscaping reserves the right to pause work if site conditions, safety concerns, client-requested changes, payment issues, access issues, client interference, or other project-related circumstances prevent the work from continuing properly.

Section 1.40. If any required payment is not made when due, TSL Landscaping may pause scheduling, material procurement, installation, or continued work until the outstanding balance is paid. Project delays caused by non-payment are not the responsibility of TSL Landscaping and may affect the completion timeline.

Section 1.41. If collection efforts, legal action, lien filing, administrative processing, or third-party collection services are required due to non-payment, the Client may be responsible for costs incurred by TSL Landscaping to collect the unpaid balance, to the extent permitted by law.

Section 1.42. If the relationship is terminated, the Client remains responsible for completed labor, approved line items, materials procured, incurred costs, and work performed up to the date of termination. Any deposit or payment already made may be applied toward the balance owed. If the amount paid does not fully cover the balance owed, the Client agrees to pay the remaining balance due. If the amount paid exceeds the balance owed after final accounting, the remaining balance will be refunded within 7–14 business days.

Section 1.43. Upon project completion, the Client will have the opportunity to review the completed work. Any concerns, corrections, or incomplete items should be identified during the final walkthrough or submitted in writing shortly after completion. TSL Landscaping will review documented concerns related to the approved scope of work. Requests outside the approved scope may require a revised estimate. Final payment indicates acceptance of the completed work, except for items specifically documented in writing.

Section 1.44. TSL Landscaping’s Terms & Conditions may be updated, modified, or revised at any time. The Terms & Conditions in effect at the time the Client approves and signs the Agreement shall apply to the project, unless otherwise agreed to in writing by both parties.

Section 1.45. This Agreement and TSL Landscaping’s Terms & Conditions shall be governed by the laws of the State of Florida.

Section 1.46. If any portion of these Terms & Conditions is found to be invalid, unenforceable, or not applicable, the remaining terms shall remain in effect to the fullest extent permitted by law.

Section 1.47. The approved estimate, signed agreement, approved scope of work, written change orders, and incorporated Terms & Conditions represent the entire agreement between the Client and TSL Landscaping. Prior discussions, verbal statements, or informal understandings are not binding unless documented in writing and approved by TSL Landscaping.

Section 1.48. Scanned copies, emailed copies, digital copies, photos, and electronically stored copies of signed agreements, approvals, estimates, invoices, and project communications may be used for documentation and recordkeeping purposes.

Section 1.49. Failure by TSL Landscaping to enforce any term, condition, payment requirement, or project requirement at one time shall not be considered a waiver of the right to enforce that term in the future.

Section 1.50. Landscape installation may involve foot traffic, wheelbarrows, equipment, material movement, digging, debris removal, and repeated access through the property. TSL Landscaping will make reasonable efforts to limit unnecessary damage, but minor wear, soil disturbance, turf disruption, or surface impact near access routes or work areas may occur during normal installation.

Section 1.51. The person signing or approving this Agreement represents that they are the Client, homeowner, property owner, spouse, authorized occupant, or authorized representative with authority to approve the project. A signature, approval, payment, or written authorization from such individual shall be considered acceptance of the Agreement, approved scope of work, payment requirements, and TSL Landscaping’s applicable Terms & Conditions.